01Playing Mobelio
Is Mobelio free?
Yes. Every game is free to play. The App is supported by ads, and there is nothing to buy.
Do I need an internet connection?
No. Every game plays offline — on a plane, underground or anywhere without signal. A connection is only used for ads, leaderboards and achievements, and for receiving updated game settings.
Do I need to create an account?
No. There is no sign-up or login. Open the App and pick a game.
Which devices are supported?
Android phones and tablets running Android 7.0 or newer, and iPhone and iPad running iOS 15 or newer.
Which languages does the App speak?
27 languages. The App follows your device language, and you can change it in Settings. Crossword clues are written natively in each language rather than translated from English.
Can two people play on one device?
Yes. Chess, Checkers, Backgammon, Gomoku, Carrom, Pool, Glow Hockey and Snakes & Ladders all have a two-player mode on the same device, alongside computer opponents with several difficulty levels.
02Progress and data
Where is my progress saved?
On your device. Levels, stars, scores and settings are stored inside the App and never uploaded to our servers — we don’t run any.
Will my progress move to a new phone?
Progress does not sync between devices. If you restore a new phone from a full device backup (Android Backup with the same Google account, or an iCloud or computer backup on iOS), your progress usually comes with it.
What happens if I uninstall the App?
Uninstalling deletes your progress from the device, unless it is later restored from a device backup.
How do leaderboards and achievements work?
They use Google Play Games on Android and Game Center on iOS. Sign in to those services on your device to record scores and unlock achievements.
03Ads and privacy
Why are there ads?
Ads keep every game free. Some appear between levels; others are optional videos you can choose to watch for extra hints, lives, a revive or a short ad-free break.
How do I change my ad and privacy choices?
In the EEA, UK and Switzerland, open Settings › Privacy › Privacy options in the App. On iOS you can also manage tracking in Settings › Privacy & Security › Tracking; on Android, manage your advertising ID in Settings › Google › Ads. Full details are in our Privacy Policy.
Can I have my data deleted?
Your progress is on your device, so clearing the App’s data or uninstalling removes it. For data held by our analytics and advertising partners, email mobeliogame@gmail.com and we will help.
04Troubleshooting
A game crashes or won’t load. What should I do?
Try these steps in order:
- Update Mobelio to the latest version from Google Play or the App Store.
- Close the App completely and reopen it.
- Restart your device.
- Make sure the device has some free storage space.
Still stuck? Email mobeliogame@gmail.com with your device model, operating-system version, the game and level, and a screenshot if you can.
I have no sound or music.
Check the volume and sound switches in the App’s Settings, your device’s media volume, and on iPhone the silent switch.
I found a bug or have an idea for a game.
We’d love to hear it. Use the feedback option in the App or write to mobeliogame@gmail.com.
05Contact support
Email is the fastest way to reach us. Please include:
- your device model and Android or iOS version;
- the App version, if you know it;
- the game and level, and what happened;
- a screenshot or screen recording, if you can.